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They've done it again

We are delighted to announce that our Residential Property team has won another award for excellent customer service.  The team were ‘Highly Commended’ in the category of “Conveyancing Firm of the Year London & the South East” in the Law Firm Services (LFS) Conveyancing Awards.  

The Awards, which were held on 15th September  2016 at the Vox Centre, Resorts World, NEC Birmingham, celebrate Conveyancing firms across the country that offer exceptional levels of client service and innovation. In order to win an award, firms must undergo a rigorous judging process, including a mystery shopping exercise and a telephone interview.

The LFS Awards are firmly established as the event of the year amongst the conveyancing community and are highly prized because they are judged by a diverse cross section of industry peers and use a range of methods to test the claims of each entrant.

Richard Cunningham who manages the Dorking Residential Property team and who accepted the Award on behalf of Downs, said “To be ‘Highly Commended’ in the London and South East category is a fantastic achievement because we were up against very strong competition.  Our emphasis  on listening to and understanding what our clients want  is what is helping  our business to compete successfully and succeed.  The award is testimony to our staff’s dedication and commitment to providing a first class customer service throughout every transaction.” 

Commenting on the award, Senior Partner, Chris Millar, said "We are very proud to win the award which recognises the residential property team’s commitment and dedication to ensuring our clients receive the best possible service throughout every step of a transaction.  Moving house is a very stressful time and our clients appreciate the personal approach the team takes with each and every transaction.”

One of the initiatives that puts Downs ahead of the competition is their “Contract Ready” service.  This means that instead of vendors waiting until an offer has been accepted on their property, Downs can provide them with the necessary paperwork at the time they decide to place their property on the market. In so doing this will ensure that once an offer is accepted a contract pack can be issued to the prospective purchaser’s solicitor within 24 hours.  By getting the property “Contract Ready” it makes it more desirable to buyers.

The award was presented to Richard Cunningham (second from the left) by Richard Dawson, the MD of PSG,  sponsors of the category (in the middle).

Posted on 26/09/2016 by Pam Bowring

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