Complaints Procedure

Do you have concerns about our service?

We want you to be delighted with our service and will do our absolute best to put things right should any problems arise. However, sometimes things can go wrong and if this happens please speak with your regular Downs Solicitors contact immediately.

If your complaint is not resolved to your satisfaction, please write to their Head of Department whose details can be found in the Letter of Engagement sent to you at the start of the matter or which may be found on our website. 

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the issue.

Write to Legal Ombudsman,
PO Box 6806, Wolverhampton,
WV1 9WJ, call 0300 555 0333 or

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

For our full complaint policy this can been seen here.