IT Assistant

IT Assistant

Duties Include:

  • The administration and development of our PMS (Practice Management System).
  • Training users on business processes within the PMS, including the creation of video and text-based content.
  • Database cleansing tasks including report generation and information gathering from staff members.
  • Providing general IT support to our user base, offering them guidance in the use of our operating systems and associated software.
  • Journeying to local branch offices to support software and deliver training once per week or when required.


  • First point of contact for users that require support with the PMS and other issues.
  • All administrative tasks around the services and data that our PMS contains.
  • Ticketing support requests and maintaining an up-to-date history of actions performed.
  • Troubleshooting and fixing issues including but not limited to the following software:
  • Microsoft Windows 10 and above
  • Microsoft Windows Server 2012 and above
  • Citrix XenApp 7 and above
  • Microsoft Office 2016 / 365 including Excel, Outlook and Word
  • Legal Forms generator packages
  • Practice Management System
  • General training and induction training for new staff members
  • Troubleshooting and fixing issues including but not limited to the following hardware:
  • User laptops
  • Servers
  • Networking equipment
  • Mobile devices/Telephones
  • User Peripherals
  • Printers and Photocopiers

Skills Required:

  • Some Visual Basic skills in any of the available platforms such VBA, VBS, VB.Net.
  • Some SQL server query skills in terms of basic commands such as SELECT, UPDATE and DELETE.
  • A flair for problem solving and troubleshooting.
  • High knowledge of Microsoft operating system including Server and Office packages.
  • Good, clear communication skills both verbal and written as your will presenting training and recording videos.
  • Strong interpersonal skills and the ability work in a team or independently.
  • UK driving license and a vehicle capable of transporting small amounts of IT equipment.
  • Previous experience in an IT support role.

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