Complaints Procedure

Complaints Procedure

Do you have concerns about our service?

We want you to be delighted with our service and will do our absolute best to put things right should any problems arise. However, sometimes things can go wrong and if this happens please speak with your regular Downs Solicitors contact immediately.

If your complaint is not resolved to your satisfaction, please write to their Head of Department whose details can be found in the Letter of Engagement sent to you at the start of the matter or which may be found on our website. 

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the issue.

Write to Legal Ombudsman,

Legal Ombudsman,
PO Box 6167,
Slough, SL1 0EH

T:0300 555 0333,
E:[email protected] or via the website:

A complaint to the Legal Ombudsman must be made:

• Within six months of receiving our final response to your complaint and

• No more than one year from the date of the act or omission being complained about; or

• No more than one year from the date when you should reasonably have known that there was cause for complaint.

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

For our full complaint policy this can been seen here.